Shipping policy

Thank you for shopping at AceAurevia. This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms outlined below.

Order Processing Time

All orders are processed within [1–3] business days (excluding weekends and holidays) after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

If we're experiencing a high volume of orders, processing times may be delayed by a few days. We'll notify you by email if there's a significant delay.

International Shipping

We offer international shipping to select countries. Please note:

International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.
Delivery times for international orders may vary due to customs processing.
AceAurevia is not responsible for delays caused by customs.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided, or by visiting [tracking page URL / "Track My Order" section of the website].

Please allow [24–48] hours for tracking information to update after receiving your confirmation email.

Lost, Stolen, or Damaged Packages

AceAurevia is not liable for packages that are lost, stolen, or damaged during transit once marked as delivered by the carrier. However, if your order arrives damaged or you believe it was lost or stolen, please contact us at [support email] within [X] days of the delivery date so we can assist you.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. [Store Name] is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@aceaurevia.com — we'll do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us at support@aceaurevia.com as soon as possible. Once an order has shipped, we are unable to make changes or cancel it.